RotoSpa DuraSpa S380 with 8.8kW ASHP

Shipping Destinations

We are currently shipping to:

• Customers within the United States and U.S. territories
• Including P.O. Boxes. 
• All US Military bases, APO/FPO
• Puerto Rico, Guam, and U.S. Virgin Islands.

We do not ship to customers outside the United States at this time.

Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time. 

*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.

**Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

***You will be able to choose the method of shipping when purchasing samples in the app during checkout.

*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.

Shipping Method will be shown in each order detail page below order number

Openpack Wholesale Shipping Costs

Starting at $19 per wholesale order, shipping costs will be based on order size and weight. As your order volume increases, the cost per unit shipping will be cheaper.

Total shipping cost will be shown at checkout before payment confirmation:

Shipping Times

We are a cross-border company with warehouses in both the U.S. and overseas.

On the individual product detail page, you will see the estimated shipping time and origin for each product.

You can also use the "Ships From" filter in each product category page to select specific warehouses.

Standard dropshipping times:

US products: 2 - 5 business days*
Overseas products: 5 -10 business days* 

Openpack wholesale shipping times:

5 -10 business days*

Wholesale preorder shipping times:

5 -10 business days*

Orders that contain 15 or more overseas products (all have to be the same shipping timeframe) will be shipped directly to you or your customer, which can cut down shipping time by 2 - 3 business days. 

If you are not completely satisfied with your purchase, we offer a return policy for most items. Return requests must be initiated within 5 days of receiving your order. Please note that we do not accept returns of bodysuits and intimates.

To initiate a return, please fill out the return form here. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our shipping or return policies, please contact us and our customer service team will be happy to assist you.